Live Chat Support
Connect with our pharmacists and support team in real-time.
For a personalized experience, we recommend logging in.
As a guest, you can still chat with our support team, but logging in will allow us to provide you with more tailored assistance related to your orders, prescriptions, and account.
Before we start chatting
Please provide your information so we can better assist you.
Pharmacy Support
Online - We typically reply in a few minutes
Welcome to BigFarma Support!
How can we help you today?
Contact Information
Live Chat Hours
Monday - Friday: 8:00 AM - 10:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
Phone Support
+233 123 456 789
(Same hours as live chat)
Email Support
support@bigfarma.com
(Response within 24 hours)
Frequently Asked Questions
Yes, you can request to speak with a licensed pharmacist during the chat. Our support agent will connect you with the next available pharmacist.
Yes, all chat conversations are private and encrypted. We follow strict privacy and healthcare data protection standards to ensure your information remains secure.
Yes, you can send images of your prescription through the chat. However, for processing orders, we recommend using the dedicated "Upload Prescription" feature in your account for better tracking.
Yes, at the end of your chat session, you'll have the option to receive a transcript of your conversation via email for your records.